To provide loans for personal and professional enhancement to individuals and households by leveraging on technology, proficient sales team and inclusive policies. The company has a vision to serve every emerging need of communities, families, students and other individuals.
The company’s mission is to explore potential markets and understand the prevalent banking and finance needs of the underserved. The company’s long-term mission is to make every effort to refine its quality of services in order to offer the best.
The Fair Practice Code (FPC) has been formulated by Minerva Capital Private Limited, in pursuant to the guidelines issued by Reserve Bank of India vide Master Direction no. DNBR.PD.007/03.10.119/2016-17 dated September 01, 2016 for Non-Banking Financial Company –Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016, as amended from time to time to ensure better service quality and bring in more transparency in the loan process and also to provide effective good practices to be followed by the Company in respect of financial services offered to the customers. The FPC also aims in enhancing customer satisfaction and minimizing customer complaints.
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